Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: January 15, 2025
Information We Collect
At velorianthos, we collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. This comprehensive approach helps us deliver personalized financial education experiences while maintaining the highest standards of data protection.
Personal Information
Name, email address, phone number, postal address, and professional background details you provide during registration or course enrollment.
Educational Data
Course progress, quiz results, learning preferences, and participation in webinars or educational events.
Usage Information
Browser type, device information, IP address, pages visited, time spent on site, and interaction patterns with our content.
Communication Records
Records of your communications with our support team, feedback submissions, and responses to surveys or questionnaires.
We also collect information through cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage patterns. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
How We Use Your Information
Your information serves multiple purposes in delivering our financial education services. We use personal data to create and maintain your account, process enrollments, deliver course content, and provide customer support. Educational data helps us track your progress, customize learning paths, and issue certificates upon completion.
- Personalizing your learning experience based on your interests and progress
- Sending educational newsletters and updates about new courses or features
- Conducting research to improve our educational content and platform functionality
- Ensuring platform security and preventing fraudulent activities
- Complying with legal obligations and regulatory requirements in Canada
- Analyzing usage patterns to optimize website performance and user experience
We may also use aggregated and anonymized data for statistical analysis and research purposes. This helps us understand learning trends, improve course content, and develop new educational resources that benefit our entire community.
Your Privacy Rights
Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights regarding your personal information. We respect these rights and have established clear procedures for exercising them.
Access Right
You can request a copy of all personal information we hold about you, including how it's being used and with whom it's been shared.
Correction Right
You may request corrections to any inaccurate or incomplete personal information in your account or our records.
Deletion Right
You can request deletion of your personal information, subject to legal and regulatory retention requirements.
Portability Right
You may request your personal information in a structured, machine-readable format for transfer to another service provider.
Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our educational services. These partners include cloud hosting providers, email marketing platforms, payment processors, and educational technology vendors.
All third-party service providers are contractually bound to protect your information and use it only for specified purposes. We conduct regular assessments of these partnerships to ensure they maintain appropriate security standards and comply with Canadian privacy requirements.
We may also disclose information when required by law, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition. In such cases, we will notify affected users and ensure continued protection of their personal information.
Data Retention Periods
Maintained for the duration of your active membership plus 12 months after account closure for support and legal purposes.
Payment information and transaction records retained to comply with Canadian tax and financial regulations.
Educational data including course completions, certificates, and learning analytics for credential verification.
Email preferences, communication history, and marketing analytics for inactive subscribers.
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security framework includes encryption of data in transit and at rest, regular security audits, access controls, and employee training on privacy best practices.
Technical safeguards include SSL/TLS encryption for all data transmission, secure server infrastructure with regular updates, automated backup systems, and intrusion detection monitoring. We also maintain incident response procedures to quickly address any potential security breaches.
While we strive to protect your information using industry-standard practices, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords, keep your login credentials confidential, and report any suspicious activity to our support team immediately.
International Data Transfers
Some of our service providers may process your information outside of Canada, particularly in the United States and European Union. When we transfer personal information internationally, we ensure appropriate safeguards are in place through contractual commitments, adequacy decisions, or other approved mechanisms.
We carefully evaluate the privacy laws and practices of countries where your data may be processed, ensuring they provide adequate protection or implementing additional safeguards as necessary. You have the right to request information about international transfers affecting your personal data.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and deliver personalized content. Essential cookies are necessary for core website functions, while analytics cookies help us understand user behavior and improve our services.
You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit website functionality, but will not prevent access to our educational content. We provide detailed information about each type of cookie we use and its purpose.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete such information promptly.
Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We will investigate the matter and take appropriate action to protect the child's privacy interests.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through prominent website notices or direct email notifications to registered users at least 30 days before implementation.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you may close your account and request deletion of your personal information.
Privacy Questions or Concerns?
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our dedicated privacy team:
Email: info@velorianthos.com
Phone: +14188470111
Mail: Privacy Officer
velorianthos
556 Westville Rd
New Glasgow, NS B2H 2J8
Canada
We commit to responding to all privacy inquiries within 30 days and will work diligently to resolve any concerns about your personal information.